Privacy Policy

Last updated: 2019-02-27

 

Who are Clic Solutions AB

In this policy Clic Solutions AB, organisation number 559087–2791, is called ‘Clic’ and is the Data Processor while you are the Data Controller called ‘Customer’. Clic manages the website Clarifiedvisa.com, and through that website Clic handles visa applications for travellers travelling to China.

We at Clic respect your privacy and the right to have control over your personal information and will therefore be transparent with what data we collect and why. This data will of course be protected.

Clic can be reached as follows:

Post: Clic Solutions AB, Box 387, 101 27 Stockholm
Tel: (+46) 8 612 82 10
Email: support@clarifiedvisa.com

 

Scope of this Privacy Policy

This privacy policy applies when you use web sites and/or services owned and/or managed by Clic. This policy also applies to users who visit and/or apply for a visa to China on the website Clarifiedvisa.com.

Personal data is information that can be used individually, or in combination with other data, to identify you – as a user – as a physical living person. It may be your name, your email address or your phone number.

 

The Data that Clic Collects and How it is Used

Our purpose for processing your personal data is for Clic to be able to fulfill obligations towards you as a customer, i.e. manage a visa application to China. In addition to our main purpose regarding the provision of visas, there are additional examples of purposes for data usage:

  • Enable good customer service, such as managing your requests, correcting incorrect information or sending information that you have requested.
  • To be able to administer customer profiles.
  • To send you information if you have an active customer relationship with us.
  • To send important messages such as communication about changes in our terms and policies.

Clic is responsible for all the information that you provide to us, which can occur via the website, by phone, email, chat or otherwise.

Clic collects the information primarily from you as a customer. Clic may update your information from our suppliers, if necessary, to maintain good registry management. Clic records personal information in connection with:

  • Registration for a service offered through the various platforms that Clic offers.
  • Filling in your email address or phone number on the website.
  • Contacting us via email, phone, our websites or social media.
  • Your visit to our websites, including but not limited to traffic data, location data, web logs and other communication data, as well as the IP address, type of device, operating system and browser type used for the visit.

 

Security

Clic protects your personal information through a combination of technical and organizational solutions. Access systems are required for access to all of Clic’s systems that handle personal data.

 

Removal of Personal Information

Personal data submitted to Clic will be saved for 30 days after the date of return from China. After that, your account and your personal data will be deleted. Accounts created by Clic through Clarified Visa, and where the application is not completed, the account and all personal data will be deleted after 30 days.

 

Clic’s Subcontractors

Clic uses subcontractors for many of our services and cloud solutions. Clic undertakes to have personal data support agreements with all the subcontractors and that these subcontractors, in addition to complying with GDPR, also comply with Clic’s requirements for integrity, availability and security applicable in Clic’s internal information security policy.

How to Use Cookies

Clic’s website Clarified Visa contains Cookies. These are small text files that are placed on the computer by the web server. Cookies act as an ID and make the website work in the best possible way.

Clic uses cookies to improve the experience on the website as follows:

  • Ensures that you only need to log in once and not for every page you visit.
  • Checks how the site is used by checking traffic patterns. We can thereby design the page to give you as a user the best experience.
  • Collects and analyzes behavioral data based on the use of website and services in order to improve the user experience and also enable individualized communication and message to the user.

There are three types of cookies and all are used on Clic’s website. The first type, called a Permanent Cookie, saves a file that remains on the visitor’s computer. It is used, for example, to be able to adapt a website according to the visitors’ wishes, choices and interests, as well as for statistical follow-up. The second type is called a Session Cookie. While a visitor is on a web page, it is temporarily stored in the memory of the visitor’s computer. Session Cookies disappear when you close your browser. If you do not want to receive cookies, you can change the settings for cookies in your browser, and you can also block cookies. Please note that if you block cookies you will not be able to use all the functions on the Clic website.

Clic also adds a so-called third-party cookie to your computer. This cookie will follow you in order to facilitate your experience by, for example, remembering your choices that you have entered on the website, which for example remembers the login. It is also used for security purposes where we can see if the visitor with a cookie is a real person visiting the website.

 

Is Personal Information used in Direct Marketing?

Clic will not use the personal information for direct marketing.

 

Transmission of Information

The data that Clic collects will be transferred to China, a so-called third-country transfer. Clic undertakes to ensure that appropriate protective measures are taken during such transfer.

 

Changes to this Privacy Policy

We reserve the right to change our privacy policy at any time. Updates and changes to this privacy policy are published on this page.

 

Your Rights

As a customer of Clic Solutions AB you have the following rights:

  • You have the right to receive information about which personal data processing is done with us and have the right to access the data. We have collected the personal data processing that we perform in the table Personal Data Processing. The table shows purpose, legal basis and storage time.
  • You have the right to receive incorrect personal data concerning you corrected. Considering the purpose of the data usage, you have the right to supplement incomplete personal data.
  • You have the right to have your personal data deleted under certain conditions:
    • If the data are no longer needed for the purpose for which they were collected.
    • If the personal data has been processed illegally.
    • If the processing is based on a balance of interests and there are no justified reasons that outweigh your interest.
    • You have the right to demand that the processing be limited.
    • You are entitled to so-called data portability, that is, the right to obtain the personal data that concerns you and which you have provided, us in a structured, generally used and machine-readable format and have the right to have these data transferred to another person responsible for personal data.

Furthermore, you have the right to lodge a complaint with The Swedish Data Protection Authority if you consider that the processing of personal data that relates to you is contrary to the General Data Protection Regulation.

If you want to invoke any of your rights, please contact our customer service by phone (+46) 8 55 56 91 46

or by email: support@clarifiedvisa.com

Supervisory Authority

The Swedish Data Protection Authority is the supervisory authority regarding the processing of personal data, see  www.datainspektionen.se

 

The Personal Data Processing Table

 

Personal data processing

Purpose of the processing 

Personal data categories

Data subject categories

Lawful basis

Retention period

Website visit Analysis and monitoring Cookie, IP address Website visitor Legitimate interests 1-365 days
Suppliers’ ledger Invoicing Invoicing data Suppliers Contract, legal obligation 7 years
Phone, chat and email support for our partners and retailers Logging in ticketing system All personal data categories Customers Contract Term of contract + 1 year
Clarified Visa account application Create a Clarified Visa account to give access to Clarified Visa’s visa service E-mail address, name, civic ID no., phone number, passport information, occupation, travel information, and hotel booking confirmation Customers Contract For the term of the visa, which is the return home date +30 days.
Register of Personal Data Processor contracts Comply with the provisions of the General Data Protection Regulation Customer data Customers Legal obligation For the duration of the contract +1 year
Register of use of rights, as per GDPR Ensure timetables are met and all requests processed Name and customer number Customers Legal obligation 10 years
Potential customers If an interest in our services is expressed Contact details Potential customers Legitimate interests 1 year
Personal data breach management Storage of personal data for victims of personal data breach All personal data categories All categories Legal obligation 10 years

Clarified Visa is a service provided by Clic Solutions AB
© Copyright Clic Solutions AB, company registration number 559087-2791

Customer Support

Monday - Friday: 9:00 - 17:00 (CET)
Phone: +46 (0)8 - 55 56 91 46
Email: support@clarifiedvisa.com
Payment Options

Business Contact

Interested in joining our services? Please contact us at info@clarifiedvisa.com