Terms of Use

Last updated: 2019-02-27

These general terms and conditions can be found on the Clarifiedvisa.com website. Please read these Terms of Use carefully before using this site.

Use of the site

These general terms and conditions apply to all content, usage and services on the Site. The terms are an agreement between you and Clarifiedvisa.com/Special Tours. Each time you use any service or access the site, you agree to the terms. If you do not accept the terms, do not use the site. You may not use the site for illegal purposes. You may not use the site in a manner that can affect performance, corrupt content or otherwise reduce the overall functionality of the site. You may not compromise the site’s security or attempt to gain access to secured areas or sensitive information.


Clarifiedvisa.com reserves the right to make changes to these general terms and conditions without prior notice. The current version of the terms and conditions is always available on the website. We recommend that users regularly check them.

Requirements from China regarding visa management

Visa Assessment

You hereby confirm that you understand that Clarifiedvisa.com is not involved in the visa assessment and decision-making process. The Chinese authority has the power to decide whether or not to issue visas in accordance with Chinese laws and regulations. You are obliged to pay the application fee to Clarifiedvisa.com regardless of whether your application is approved or rejected by the Chinese authority. The application fee is not refunded.


You hereby acknowledge that you submit all relevant information required for the visa application to Clarifiedvisa.com, and ensure that the information provided is true, reliable and complete.

Cancellations and refunds

You have no right of withdrawal. Corrections can be made before 16:00 the same day after the application is sent. If you have made the application after 16:00, so you can correct the information before 16:00 the next day.

Once an approval letter has been sent to your email address, we cannot refund the visa fee. It is imperative that you provide us with all the correct information required for your requested visa at the time of your intended departure.

Clarifiedvisa.com is not responsible for visas that have been incorrectly issued or if entry has been refused due to incorrect visa information, nor for costs and / or damages that have arisen.

Although we do everything to correct visa issues before departure, no refund will be given by us if incorrect information is provided at the time of submission.

We recommend that you check your visa confirmation letter against your passport and personal information before departure.

The visa is only applicable for travel to China where the arrival airport is Beijing or Shanghai, with the routes approved via our site. We will not refund the costs for the visa, and it is no longer valid, if you do not travel according to your approved travel plan.

Valid passport

Passports used for the online visa process must be valid at least 6 months after the registered departure day. The applicant is fully responsible for checking the validity of the passport before it is used to apply for an on-arrival visa to China. If your passport has less than 6 months validity from the day of departure from China, the passport must be renewed before the application can be made.

Available business days for the visa process

You can, of course, make your application at all times of the day but the visa itself, which is issued by the Chinese authorities, is only processed Monday through Friday – excluding public national Chinese and International holidays. Available working hours for the visa process are from 8.00 to 15.30 (Chinese time zone, GMT +8) every working day.

Type of visa

Entry with a group visa applies only once, at the specified time, for all travellers. All travellers in the group visa must leave China at the same time specified.

Tourist Visa

A Visa on Arrival (VOA) is only valid for tourist purposes. By applying through our online booking system, you confirm that you will use the visa only for tourist purposes.

Procedure and service

Processing time to issue pre-approved visa certificate/ decision offered by Clarifiedvisa.com is based on the turnaround time provided by the company that manages your visa application. Under normal circumstances, it will take 3 business days, calculated from the next business day after payment has been received. In special cases, additional documents may be needed, and the processing time may then be longer than usual. In such cases, we inform you via e-mail. Our approval of your visa application is sent to the e-mail address you provided in the application. You are obliged to notify us if you do not receive this approval within 3 working days. If you do not notify us within 3 working days, we will consider this as confirmation of receipt of the approval letter. We are not responsible for any delays/ losses caused by incorrect e-mail addresses provided by the applicant, or if the applicant does not notify us by e-mail that the approval letter has not been received.

Once the visa has expired, the information and registration of the applicant will automatically be deleted from our system.

Pre-approved visa certificate – change

The pre-approved visa letter cannot be changed after it has been issued, please check all the information to make sure it is correct. Corrections can be made up to 16.00 the same day after the application is made. If you have made the application after 16.00 you can correct the information up to 16.00 next day. Otherwise, a new application must be made.


Clarifiedvisa.com is not responsible for the loss, delay or cancellation of your airline ticket, in-country arrangements or accommodation booking made prior to your trip to China if your visa application is rejected.

Normally, it takes three business days to process an approval letter, but delays can occur due to unforeseen problems. We recommend that you apply for a visa at least 2-3 weeks before your departure date to avoid any problems. However, no earlier than 2 months before departure.

Normally it takes about 20 minutes to get the original visa issued upon arrival at Beijing Airport. Sometimes, however, it may take longer than expected because of the large number of arrivals.

If you need more help, please contact us by email at:  support@clarifiedvisa.com 
or call our customer service: (+46) 8 55 56 91 46

The Swedish Data Protection Authority is the supervisory authority regarding the processing of personal data; see www.datainspektionen.se

Clarified Visa is a service provided by Clic Solutions AB
© Copyright Clic Solutions AB, company registration number 559087-2791

Customer Support

Monday - Friday: 9:00 - 17:00 (CET)
Phone: +46 (0)8 - 55 56 91 46
Email: support@clarifiedvisa.com
Payment Options

Business Contact

Interested in joining our services? Please contact us at info@clarifiedvisa.com